Client care
Frequently Asked Questions
Orders & Shipping
Orders are prepared within 1–2 business days. Delivery within Lithuania takes 1–3 business days; EU delivery 3–7 business days. Complimentary shipping on every order.
Yes — once your order ships, you will receive a tracking link by email.
We currently ship across the European Union. For other destinations, contact us at care@diamanset.com.
Returns & Exchanges
Unworn pieces in original packaging may be returned within 30 days of delivery for a full refund or exchange.
Email care@diamanset.com with your order number and we will send you a prepaid return label.
Product & Care
Our pieces are crafted in sterling silver and 18k gold, with responsibly sourced diamonds and gemstones.
Store pieces separately in a soft pouch, avoid contact with perfume and chemicals, and polish gently with a soft cloth. Complimentary professional cleaning is available in our atelier.
Yes — our Care & Repair service covers cleaning, resizing and restoration. Contact us to arrange a service.